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Handling Incident Response following Security Standard Operations Procedure Using an organized approach to address, as well as manage a computer incident or a security breach is known as incident response. The objective of applying an incident response is to manage the situation that would limit the incurred damage, as well as reducing costs and recovery time. In specific terms, the incident response includes a policy that defines the component of what an incident is and a step procedure to be observed when an incident occurs. An organization’s incident response is made up of a computer incident team, security and general IT staff, representatives from the legal, human resources and public relations departments. SANS (SysAdmin, Audit, Network and Security) Institute, a world-class security operations center, have offered these steps to handle incidents in an effective way, based on their numerous encounters with incident cases.
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Preparing the organization’s users and IT staff by educating them on the importance of security measures and training them how to respond to computer and network security incidents quickly and properly is one of the main task of an organization.
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It is an important need to create an incident response team, due to the fact that there is the threat of a computer incident, so that this group can function according to their task and act on resolving it. As soon as the team confirms that it is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team, therefore, determines how far the problem has spread and contains them by disconnecting all affected systems and devices to prevent further damage. Then the team verifies the origin of the incident, so that the root cause and all traces of malicious code are removed. After eradicating the root cause and traces of the malicious code, the data and software are restored from the already clean, backup files, making sure that no vulnerabilities remain and that systems are monitored for any sign of recurrence. Before the team makes a report on the incident, they analyze first on the incident, so that in the report they reflect on how they handled the incident and what recommendations to give to prevent any recurrence and, at the same time, what to response in case another incident arises. It is vital for an organization to hire qualified IT employees who has the training to handle computer incidents, such that they can fill in the role of incident responders and security operations center analysts when the organization puts them as a team to handle incident problems. Large corporations with extensive networks put premium on outsourcing security providers or contracting specialists to help them in their incident problems. To most organizations, they utilize a mix of their in-house incident team collaborating with an outsourced security analysts. What is most fundamental is for the organization to provide the right, standard training to the in-house incident response team through a security provider whose service is of global standards.